More delays in store for CityWest customers as work on Southern fibre links continue on

The timeline for returning bandwidth service to its fullest potential for CityWest remains a bit off in the future, with CityWest officials still awaiting the latest update on the status of repairs to the main fibre link in southern British Columbia.

As we noted last week, CityWest alerted customers to the situation following a significant weather event February 1st along the Trans Canada Highway near Boston Bar.

The violent weather of ten days ago contributed to damage to the fibre infrastructure, with its location in a rather isolated area of the region making or a challenging repair situation for technicians.

As a result,  the issues that resulted in slower internet speeds have now continued on now into a new week. CityWest last had an update on the situation on Sunday, posting the details to their Facebook post.

On Friday afternoon, the Prince Rupert based telecommunication company, provided some details as their plans to offer customers with a free two month upgrade to any internet service available in their community upon the return to full bandwidth.

City West officials, made note of the frustration that they realized their customers are having with the status of the service as part of their Open Letter.

We know many customers were frustrated with this slowdown, and we understand why: the Internet has become very important to the lives of our customers. We were frustrated too, because the rockslide and subsequent clean-up were completely out of our control. However, we know we bear some of the responsibility for this slowdown. 

That’s why we’re offering our customers a free two-month upgrade to any Internet package that is available in their area. It’s our way of saying thank you for remaining a loyal CityWest customer as you coped with this uncommon situation.

To take advantage of the upgrade opportunity, customers must contact City west by February 28th.

You can review their correspondence to customers and the details as to how to apply for the two month upgrade here.

The company does have hopes of hearing some good news from those working at the site of the fibre issues later today, something that will come as a positive development for the number of customers that are weighing in with a range of comments to the current Facebook messages.

For more notes related to communications on the North Coast see our archive page here.


To return to the most recent blog posting of the day, click here.