Friday, January 5, 2024

CityWest to offer discounted services to Haida Gwaii customers -- once fibre connection service is re-setablished



Attempts for repairs to the fibre connection between Haida Gwaii and the North Coast mainland continue to be dogged by weather issues off the coast of the Islands, which means the ongoing outage for residents will continue on into the first weekend of 2024.

The connectivity issues first were noted prior to Christmas, with a string of weather systems keeping CityWest repair crews on shore awaiting for a break to take on a full repair program.




The latest updates from CityWest came on Wednesday, with Repair crews still waiting out Gale Force winds and heavy seas before they could take on their work.

CityWest also noted in their update of plans to provide discounted services for those impacted by the outage, that to come once full restoration of services is in place.

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What has been described as an 'Unplanned Subsea Fibre break' has brought an interruption to services for CityWest customers in Massett, Old Massett, Skidegate and Tlell

Environment Canada still has the marine region under a GALE Warning with winds of up to 40 knots and seas of up to 3 metres

Haida Gwaii residents can follow the CityWest Outages and Maintenance page for updates on when that service may resume.

You can also follow the CityWest Social media feed for further notes on the issues.

More notes on the City of Prince Rupert owned communication company can be found through our archive page.

5 comments:

  1. Rupert taxpayers supporting other communities. That's nice wish the taxpayers had a say!

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  2. Beavers chewing through cables and cars hitting telephone polls are also unplanned service interruptions.

    Expect citywest to turn out their pockets and claim they’re broke when they have to make another debt payment to their shareholder.

    ReplyDelete
    Replies
    1. CityWest does not 'have to' make debt repayments (let alone pay dividends), that seems to be on voluntary basis while they pursue loftier ambitions that they also do not have to explain.

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    2. Haters gonna hate hate hate hate hate

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    3. Hate has nothing to do with it.

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