Thursday, March 30, 2023

Northern Health introduces new phone number for Regional Lab Call Centre for use by Prince Rupert and area residents

Those with tests to take, or samples to provide through the Labs at Prince Rupert Regional Hospital now have a new number to call to address all their scheduling needs.

The new initiative which is known as the Regional Lab Call Centre was introduced to the public on Wednesday, with Northern Health observing how it will make booking, cancelling or rescheduling a lab appointment easier for residents of the North Coast.

The update to services was shared through the Northern Health Facebook page that is dedicated towards Prince Rupert area topics.

The Prince Rupert lab, which has had somewhat of a gypsy life over the last few years following a fire at the Hospital in May of 2021, has once again returned to their main floor home.

The move back comes with a significant amount of the equipment replaced since the fire. The renovation to the space came in at around 7 million dollars.

A change to the booking system to free up staff was part of the presentation last August by Northern Health officials related to a range of issues towards Prince Rupert Regional Hospital.

Northern Health had conducted a patient survey in July of 2021, to learn more about how residents of Prince Rupert viewed their laboratory experiences.

To access the new Regional Lab Call Centre phone 1-888-223-1530

More notes on Health Care in Prince Rupert can be reviewed through our archive page.

1 comment:

  1. I called this morning. Can’t say it’s easier… once I got through, took more than 5 minutes to make an appointment as the woman spoke very slowly (was reading a script) and required several steps like, which hospital, what kind of bloodwork, will you need an ECG, do you have your requisition or was it sent in, of course, your personal information and health number, etc. However, at the end of the call she said you could use Healthelife to book an appointment. That never worked in the past, but after I hung up, I tested it out and it looks like it works. From now on I’ll either book my next appointment in person or use the app.