Wednesday, May 29, 2013

CityWest makes change to Internet support process

For those Rupertites that like to drop in at CityWest's Prince Rupert offices and seek out technical support for their Internet troubles, a change is coming in how CityWest will offer you that support.

According to a notice posted to the CityWest website, as of June 3rd, customers will no longer be able to seek over the counter support at the downtown Prince Rupert offices of CityWest.

Those over the counter service items include:

Internet or modem troubleshooting

Cable Modem exchanges

email configuration 

computer desktop support

CityWest will still provide technical support for Internet issues, however any questions will have to be made by way of their technical help desk at 1-800-442-8664 or 250-624-2111.

You can learn more about that change from the CityWest website (see item here)

The change in the Internet department is just the latest of changes to service delivery for the City owned communication company.

Recently, CityWest  streamlined their office hours in Prince Rupert, on May 6th CityWest revised their operating hours for the public.

Opening the doors at 10 AM and closing down the business day at 4:30 Monday to Friday.

As we outlined in our blog post of April 15th, that moved the Prince Rupert office hours closer in line to the CityWest hours in Terrace and Kitimat.

No comments:

Post a Comment