Thursday, November 18, 2021

Prince Rupert RCMP alert residents to phone service issues on non-emergency calls

Patience is the request from the local RCMP as phone issues
make for some challenges for call takers on non-emergency items today

Phone issues province wide have given cause for the Prince Rupert RCMP to ask for patience from the public who may be trying to reach the detachment on non-emergency calls and requests.

The local detachment outlined the issue today with an information statement

BC Hydro and Telus Communications are working collaboratively to repair damages from the recent weather conditions across the Province. 

The damages have created various service issues with phone lines and Prince Rupert residents, as well as the RCMP detachment, are no exception to these interruptions. 

Call takers at the Prince Rupert detachment are asking for patience as the non-emergency lines have experienced intermittent issues receiving and making calls. 

As the Province is working through these issues the RCMP asks that for non-urgent matters continue to try the non-emergency line at 250-624-2136, if that does not work please call 9-1-1 directly to speak to a call-taker. 

Alternatively you may stop by the detachment at anytime to make a report, with the office being staffed with civilian members Monday to Friday 8:00 a.m. to 4:00 p.m. 

For all emergency matters always call 9-1-1 first.

Media Relations Officer Constable Brody Hermrich noted of the impact on local residents from the situation.

"With what's happening across the Province there are many ways that the people of Prince Rupert are being affected, we understand the frustration the delay in service may cause. We want to ensure the safety of all Prince Rupert residents, and thank them in advance for their cooperation and understanding."

More on the work of Emergency Responders across the Northwest can be explored here.

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